- Our refund policy allows for a return within 60 days of receiving your item. This policy is valid for Super-Food Supplements and Skin Care Products. To initiate a return, you must contact us at info@auralbalance.com and provide a receipt or proof of purchase. The item must be unworn or unused, with all original tags and packaging. We will provide a return shipping label and instructions for sending the package. Items returned without prior authorization will not be accepted.
- If you have any questions or concerns regarding your return, please contact us at info@auralbalance.com.
- Please check your order upon receipt, and contact us immediately if there are any defects, damages, or incorrect items. We will assess the issue and resolve it accordingly.
-
Some items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). All Scalar Biohacking Products cannot be returned or refunded. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about the return policy for a specific item, please contact us.
- Sale items and gift cards are not eligible for return. If you would like to exchange an item, please return it and make a separate purchase for the new item. Once we receive and inspect your return, we will notify you if your refund is approved. The refund will be issued automatically to your original payment method, but please note that it may take some time for the refund to be processed and posted by your bank or credit card company.
- To return your product, you should mail your product to:Aural Balance - Martynas Grigalis, Intrarea Fabulei 1A, Domnesti, ILFOV, 077090, Romania.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 30 Euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.